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Apr 29, 2023 / By / in Articles
Help, my printer is offline!
Now quickly print out the handouts and then quickly to the presentation, but it comes as it should - the printer does not print! The message: Printer offline appears on the computer display . But what can I do so that I can print again without symptoms and why is my printer offline at all?
This article deals fundamentally with the error message Printer offline. We will introduce you to various problem solutions with which you can change the status of your printer from offline to online and print properly again. The solution to the problem is often very simple and the reasons for such an error message are numerous: An outdated printer driver is a common cause. Likewise an error in Windows or an incorrectly configured control panel. A simple and common cause is an improperly inserted USB cable. As a result, communication between the printer and the computer cannot take place and proper printing is not possible.
Table of Contents
So what to do when the printer shows as offline. You can get a quick solution to this error message from our first aid department. Most of the time, this long topic is a problem that can be solved quickly.
Here you will find initial solutions that you can easily carry out at home so that the printer is quickly ready for use again:
You have carried out our suggested solutions for first aid, but you still receive the error message Printer offline? No problem! We'll help you troubleshoot. But what does it even mean when the printer is offline?
The statement of the error message Printer offline is relatively simple. This error message indicates that the end device cannot currently connect to the printer. The terminal is informed that the printer is offline and that printing is not possible for the user. With our instructions in the support area of Copiac , we offer you various suggested solutions with which you can easily solve your printer problems yourself.
Almost 80% worldwide use a Windows operating system. Many users use Windows in connection with a printer, fax machine or the like. To ensure that your printing device works properly with the Windows operating system, we have listed general solutions:
The PC indicates that the printer is offline in device status ? Then you should definitely check whether the printer and the end device are in the same network. In the menu of your printer you can check which network it is in:
The ping command can be used to check whether there is a connection between the printer and the network:
Applies to Windows Vista / XP and 2000:
A. Find out printer IP with display
a. Turn off the printer, and enter the internal menu under Settings / ⛭> Network Settings > Network Setup on
b. As a rule, you will find the required IP address of the printer under the item Network Setup B. Find out the printer IP without display via Properties a. Call under Start
> Settings > Control Panel > Hardware and Sound > Devices and Printers on
b. Select the appropriate printer model with a right click from
c. Under Printer Properties > Connections > connection (first column) to find the IP address of the printer
Applies to Windows 7/8 and 10:
You now have 2 options here:
Find out printer IP via router:
Find out printer IP via properties:
If you get a response - 0% loss - there is a connection between the printer and the network. If you get a response - not available / timeout - there is no connection .
For HP printers
Establish network connection with touchscreen display :
Tip: For mobile devices, we recommend installing the HP ePrint app for the Android, iOS and Windows Phone operating systems. This enables wireless printing via tablet or mobile phone.
Establishing a network connection without a touchscreen display :
For Brother printers
Establish network connection with touchscreen display :
Tip: We recommend installing the Brother iPrint & Scan app for the Android, iOS and Windows Phone operating systems for mobile devices . This enables wireless printing, scanning and faxing via tablet or mobile phone.
Install Brother driver
Applies to Windows / Mac / Linux:
For Canon printers
During a printing process, the terminal device tries to establish communication with the printer so that data can be exchanged and a command can be executed. The end device is usually equipped with security software. The so-called firewall controls and filters the incoming and outgoing data traffic. In some cases, the firewall classifies the printer as an external threat.
To protect the computer, the firewall prevents communication between the printer and the end device. Suddenly it is no longer possible to print, the printer software cannot be installed or the error message Printer offline appears on the display. Another problem is that the printer appears to be online but still does not print. What can you do as? We will show you solutions with which you can solve these problems.
Note: It is fundamentally very important to have the firewall activated to protect your data from unauthorized access. In this guide we only deactivate the firewall for a short time.
Note: Basically, only a firewall should be active on your computer. Several active firewalls can block each other and thus negatively affect their function.
Another cause of error can be the printer queue . The printer has hung up and cannot print for various reasons. The printer appears offline and does not print. With the help of the following instructions, we will show you how to simply delete the printer queue so that you can print your jobs again.
If printing does not start, the print queue must be completely closed and the spooler restarted. Basically, the spooler is responsible for starting print jobs in Windows. Note : If there is a USB connection between the printer and the PC, disconnect it for the following steps.
Your inkjet or laser printer shows the error message Printer offline, although it is clearly displayed and connected according to the active session? A possible cause for this can be that the printer is listed several times in the device manager . If there are multiple listings, the computer cannot decide which printer to communicate with. So what can be done to prevent the printer from displaying the error message offline ?
The following steps will help you solve the problem:
If the printer shows the error message offline under the Windows 10 operating system, follow these steps to solve the problem:
First, check all cable and network connections. Further information can be found in our first aid and under Windows operating system - Printer offline .
Printer is in Use printer offline mode
Apparently empty ink and toner cartridges or a paper jam can trigger an error message. Eliminate these sources of error by checking whether the printer cartridges and toner have been correctly installed in the printer. You should also check the fill level of the consumables. Open the paper tray and other maintenance hatches to rule out a paper jam as a source of error. Make sure you use safe and compatible products, especially when it comes to ink cartridges and toner consumables.
Do you use an inkjet or laser printer with an end device running on the Windows 8 operating system? Then follow these suggestions to get rid of the Printer Offline error message:
First, make sure that all cable and network connections are working properly. Further information can be found in our first aid and under Windows operating system - Printer offline .
Disconnect the power supply to the printer according to the instructions for disconnecting the power supply in Windows 10 printer offline .
You want to print, but the error message Printer offline appears? The following suggested solutions are suitable for users of the Windows 7 operating system.
First, check all cable and network connections. Further information can be found in our first aid and under Windows operating system - Printer offline .
Follow the instructions for disconnecting the power supply in Windows 10 printer offline and disconnect the printer from the power supply.
The print job started, but your Mac reports the message Printer offline or printer not responding ? Follow the steps below and fix the problem so that you can print again without any symptoms.
Note: Resetting the printing system will delete all printer devices in the queue.
Outdated drivers and software can cause communication problems between the printer or fax machine and the computer . This causes error messages and it cannot be printed. We therefore recommend updating and updating devices regularly. This applies not only to computers and laptops, but also to printers with the printer software and the printer driver. You can find step-by-step update instructions here to ensure that the iMac runs stable and safely
As soon as the ink in the printer cartridges runs out, some inkjet printers go offline. However, you have changed the inkjet printer cartridges and now it still displays the error message Printer offline? We will help you to solve this problem so that you can print properly again.
Note: This problem is less common with laser printers that use toners.
The router was changed and suddenly the error message Printer offline appears and printing can no longer be done. Use the following steps to rule out sources of error so that you can print with your printer again without any problems.
Your printer's status shows offline or paused? The following instructions provide suggested solutions for Brother / Canon / Epson / HP printers.
With the printer models from the manufacturer Canon, the error message Printer offline is not uncommon. First try all possible solutions yourself so that you can print properly again. To do this, go through our general Windows step-by-step instructions.
In order for you to be able to print properly with your Epson printer again, the error message Printer offline must go. You will find the right answers in our general solution approaches.
Note: Please note that most printers should only be connected to the computer after the installation instructions have been requested.
HP offers its customers a service with which offline problems can be solved quickly. This software will automatically indicate what the problem is. For example, if the HP printer driver for the printer model is not up-to-date, the program prompts the user to install a suitable printer driver. For example, if the HP printer is not set as the default printer, the program prompts you to set the printer as the default printer.
Download HP Print and Scan Doctor from here ( https://support.hp.com/en-us/topic/printscandoctor-printing-problems ) and follow the appropriate instructions after installation.
Apr 29, 2023 by Copiac Team
Apr 29, 2023 by Copiac Team