Printer does not pick paper

The printer does not pick up paper

As soon as the print job has been sent, you will mostly hear your printer begin to work. The printer paper is usually drawn in via the paper infeed, printed and then output again via the paper output. However, these devices do not always print without problems. Both inkjet and laser printers use special techniques to print on the paper.

If your printer does not pick up paper properly, it does not have to be due to the ink or toner cartridges. Below you can find information about what to do if the printer paper does not feed or feed properly in the printer.

Table of contents

When the inkjet printer won’t pick up the paper

As a rule, inkjet printers and corresponding multifunctional inkjet printers are designed in such a way that there is a paper cassette with sufficient sheets of paper below the printer or a paper compartment on the back. Paper cassettes are quite complex. From a technical point of view, small rubber rollers convey a sheet of paper into the printing mechanism. These rolls have a non-slip surface with which even smooth paper can be grasped very well.

The same technique is used by inkjet printers that have a rear paper tray. There the printer paper stands in an upright form as a stack in an open compartment. Inside, rubberized rollers ensure that a sheet of paper is transported from this compartment to the printer.

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When the paper does not come out of the paper cassette

The mechanism of a paper supply cassette is designed in such a way that the paper inserted there is always pushed upwards by a spring mechanism so that the rubber rollers can grip the top sheet and transport it into the printing unit. Prolonged use can lead to signs of wear and tear on this mechanism. If, for example, the spring is worn out or the lifting mechanism no longer works, the stack of paper remains on the bottom of the cassette. In this case, the inkjet printer will no longer pick up paper. With high-quality inkjet printers, the paper cassettes can be exchanged as spare parts.

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There is not enough paper in the cassette or paper tray

It is relatively logical if there is no more sheet in the paper cassette or in the rear paper compartment. Without paper, the printer cannot feed paper either. In this case you will receive a corresponding error message on the printer display or via your printer software. You can remedy this by refilling the compartment.

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There is too much paper in the cassette or paper tray

When populating your printer with paper, you should always remember that less is more. For example, if you squeeze too much paper into a paper cassette, the printer’s rubber rollers will not be able to feed a single sheet of paper. The effort of the compressed paper is too enormous. Ideally, fill a paper cassette or a paper compartment up to the specified mark. Then the proper paper transport should work.

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The printer stopped picking up paper after a paper jam

A common cause is when a so-called paper jam occurs beforehand. In this case, the paper that has already been fed in prevents further operation. There is no more room for new paper in the printing unit. The stubborn scraps of paper can sometimes only be removed with great difficulty. Only after clearing a paper jam can you continue printing without any worries. We will deal with this problem later in a separate chapter.

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The paper itself can also be the cause

When you put new printer paper in the paper cassette or the rear paper tray of your inkjet printer, quality is an important factor. Sometimes the surface is so smooth that the rubber rollers of your printer cannot grasp it properly. As a result of this slipping, the printer paper does not get into the printing mechanism properly.

In many cases this can also lead to a paper jam. Buy high-quality printer paper if you want first-class prints. Of course, in this case you should also think about the right printer cartridges. You can find them here at Copiac at affordable prices.

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Note the ideal room climate

Paper is a natural material that changes when the air humidity is high. It is best to store paper at a temperature of 20 degrees Celsius. Likewise, the humidity should only be between 50 and 55 percent.

If the room climate is too dry, it can happen that the individual leaves become statically charged. In this case, the paper will stick together and will not feed properly. Often this also leads to a double feed with an offset. Two sheets of paper will then feed into the printer and result in a paper jam.

But an indoor climate that is too humid is also harmful. The moisture is absorbed by the papercausing it to curl. This increases the surface friction and prevents the paper from feeding properly into the printer. If you have your printer in a room with a very dry climate, you should place plants in the immediate vicinity that provide climate control.

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The correct printer setting

If your printer is not feeding the paper properly, the printer setting may also be the problem. In particular, devices that support different paper sizes and types should always be aligned with the latest printer paper. Most printers require paper that weighs around 80 grams as the default setting. If you use thicker paper or even cardboard-like photo paper, you may experience problems with feeding.

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Thick photo paper will not feed

For special occasions there is glossy photo paper, which is made like cardboard. Even if you set this paper care on your printer, it may happen that the printer does not pull in the paper. The reason for this is that, particularly in the case of many inkjet printers, the printer paper can only be fed via a cassette. In this case, the thin paper is drawn into the printing unit via the rubber rollers and a pulley. Rigid and very thick photo paper cannot get over this pulley and is therefore not drawn in by the printer.

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Double-sided printing on coated paper

Coated printer paper has a very smooth and slippery back. Even if both sides can be printed on, the surface is so smooth that it cannot be transported by the rubber rollers. You can remedy this by testing different types of paper and also using high quality paper.

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Make it easier to move in by fanning out beforehand

To prevent printer paper from sticking to each other and thus not being drawn in due to an incorrect room climate, you should remove the stack of paper from the paper compartment or paper cassette and fan it out with your thumb. This allows air to get between each sheet and the cut edges are easier to loosen later when they are fed in.

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When the rubber rollers are dirty

As already explained, the printer paper is transported by means of rubber rollers. Over time, these can become dirtyPaper dust and small bits of paper from a paper dust stick to the rollers and prevent the paper from feeding properly. Unfortunately, you cannot prevent this abrasion on the rubber rollers .

However, these can be cleaned with a little denatured alcohol. Take a lint-free rag and moisten it with white spirit or mineral spirits. Then clean the rollers and the surrounding areas of the paper feed. This way, the rollers will be clean again and the printer paper will be able to feed in better.

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Hardened rubber rollers

If you don’t clean the paper feed rubber rollers regularly, the debris from the paper can cause them to harden over time. But the normal signs of aging also ensure that the rollers become hard. These are then no longer able to feed in a sheet of paper. The result is a paper jam or even wrinkled or torn paper. In this case you cannot avoid buying new rubber rollers if necessary.

Some experts advise that you can get the hard and smooth rubber rollers grip again with some sandpaper. However, this is not always successful. Likewise, it is often not easy to get new rubber rollers for the printer model. In the case of very old devices, you should ask yourself whether it might be cheaper to exchange the printer for a new model.

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Contact the manufacturer

If you have observed all of the preceding points and still no solution is available, then you can also contact the printer manufacturerSufficient online help is available on the Internet from HP, Canon, Epson, Brother, Lexmark and many other brands. But telephone support can also help in many cases.

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What other problems do inkjet printers have?

If it is not due to the paper feed, it can well be that the printer cartridges are to blame. Cheap non-name cartridges are often not accepted by printers. If a printer cartridge is not recognized by your printer, this also prevents the paper from being fed in. In this case, we recommend that you either buy high-quality originals or use our affordable, compatible printer cartridges. These are precisely aligned with your inkjet printer.

You do not take any risk, as the manufacturer’s guarantee is not affected either. If you use our ink cartridges, we give you a guarantee of up to 7 years and a 365-day money-back guarantee. In any case, with our consumables you avoid the annoyance that the printer cartridges are not recognized. Another possibility is if your inkjet printer has a dirty printhead . Here, too, the manufacturer may refuse to feed the paper.

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When the laser printer does not pick up the paper

Even if laser printers, as so-called page printers, have a different printing technology than inkjet printers, it cannot be ruled out that paper will not be fed in correctly. It should be noted that most laser printers work with paper cassettes and less with a rear paper tray.

Here, too, rubber rollers work, which guide the individual sheets past the transfer unit and fuser unit. But there are other reasons why a laser printer won’t pick up the printer paper.

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Driver problems

Be careful, always ensure the latest printer software or the latest printer driver to use. Older drivers will not work with your operating system and can therefore prevent paper from being fed properly. A similar problem occurs if you are using an A3 laser printer and have not set the correct paper size here. Even then, the printer will refuse to feed the paper.

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Toner is not recognized

If your laser printer does not pull in the printer paper, this may also be due to faulty or undetected toner cartridges. To avoid such printer problems, you can order high-quality original toners and compatible toner cartridges from us at low prices. These are precisely aligned with your laser printer and are also recognized immediately. Here we would like to refer again to our guarantee.

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More reasons why your laser printer won’t pick up paper

We have already discussed the problems with the feed rollers and the paper quality above. These not only affect inkjet printers, but also laser printers. For example, if you have a printer with WiFi connectivity and want to access the printer from another location via WiFi, it is possible that the radio signal is too weak or interrupted.

However, an incorrect WLAN setting can also result in your printer not being addressed. In this case, the printer does not recognize that there is a print job and consequently does not pull in any paper. Incidentally, this phenomenon also affects wireless inkjet printers.


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